退款政策
If you cancel your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
If your booking doesn't go as planned or you are unhappy with your experience and would like to request a refund, please use the form below to tell us the reason(s) for this. These refund requests are evaluated on a case-by-case basis.
In the unlikely event that the activity provider needs to cancel your booking, you are always entitled to a full refund. If you've received a cancellation confirmation email from us, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
If the activity provider informed you directly about the cancellation and you have not received a cancellation confirmation email from us, please contact us using the form below.
These details must match those associated with the booking reference in order for us to be able to respond to your request.
Booking reference, Your name , Email address , Your phone number, Your message , Attachment (PDF or image)
To start a return, you can contact us at traveltidesglobal@gmail.com.
You can always contact us for any return question at traveltidesglobal@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at traveltidesglobal@gmail.com.
Airport Transfer Cancellation Policy:
-
Free Cancellation
- Available when canceled more than 48 hours prior to the scheduled service start time.
-
50% Refund
- Applies to cancellations made within 48 hours (inclusive) to 24 hours (exclusive) before the service start time.
- 50% of the total payment will be charged as a cancellation fee.
-
No Refund
- Full payment (100%) will be retained for cancellations made within 24 hours (inclusive) of the service start time.
Notes:
- Special dates (e.g., holidays) may follow customized cancellation terms as confirmed by customer service.
- All timelines are based on local time at the destination.